Knowledge base

Please take a moment to look through our FAQ, documentation, or Knowledge Base, where we hope you'll find an answer to your question.

If you require technical support, please either submit a ticket, or choose to chat live with our team (UK office hours only).

We aim to answer every support request within 1 business day UK time although most requests are answered much faster than this. If you have not received a response to your request after this period, please check the email address you entered on the support request form. This is the address we will reply to so, if it is misspelled or corresponds to an email account that has been closed or is over quota, you may not receive the reply. We have no way of contacting you in this situation.

Please note that the helpdesk is English-speaking only.