Knowledge base

Knowledge base
How do I connect to another computer over the Internet?

To connect over the Internet, you have to configure your firewall and router to allow VNC connections.

Start with our infographic, and then watch our video (below).

See this FAQ if you're not sure whether you're connecting over the Internet. Note you don't have to configure your router if you're connecting over the same local network (for example, between two computers on the office LAN).

If you're still having trouble, contact Support.