Knowledge base

Knowledge base
How do I connect to another computer over the Internet?

If you have an Enterprise subscription, you can establish direct connections to computers you want to control. This is in addition to, or instead of, cloud connections.

If you have a Home or Professional subscription, only cloud connectivity is available. No connection setup is required; you do not need to follow the instructions on this page. See how to get connected.

To establish a direct connection, you'll likely need to configure the network environment of the remote computer, particularly when routing over the public internet.

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If you're still having trouble, contact Support.